Frequently Asked Questions

  • Check-in is at 4:00 PM. Checkout is at 11:00 AM. Early check-in may be available based on availability — you can request this through your Virtual Front Desk check-in form. The earliest possible early check-in is 12:00 PM.

  • Every room includes wood floors, stone bathrooms, complimentary Wi-Fi, and a flat-screen TV. Most rooms include a kitchenette with a microwave, refrigerator, and kitchenware. Many rooms have separate living areas with sleeper sofas. Check the specific room type on our Rooms page for details.

  • Yes. The Spinning Mill has a fully equipped fitness center available to all hotel guests.

  • Pets are allowed on request. Charges may apply. Service animals and emotional support animals are always welcome. Please contact us at bookings@theskowhegan.com for details.

  • If you booked directly through our website, you may cancel up to 48 hours before arrival (4:00 PM local time) for a full refund. Some special rates may be non-refundable — this will be clearly noted at the time of booking. If you booked through a third-party platform (Airbnb, Booking.com, Expedia, Vrbo, etc.), please contact that platform directly to manage your cancellation.

  • This varies by room type. Please visit our Rooms page for details on each room’s guest capacity and bed configuration.

  • Yes. The Biergarten is a farm-to-table restaurant by Maine Grains, located in the same building. It features 125 indoor seats, an event platform, and an outdoor patio overlooking the Kennebec River Gorge. Visit skowheganbiergarten.com for menus and hours.

  • Augusta State Airport (AUG) is approximately 40 minutes away. Bangor International Airport (BGR) is approximately 1 hour away. Portland International Jetport (PWM) is approximately 1 hour 40 minutes away. Car rental is available at all three airports.

  • Please email us at bookings@theskowhegan.com and our team will respond promptly.

  • The Skowhegan uses keyless, self-service check-in. After booking, visit the Virtual Front Desk at guest.kasa.com and enter your confirmation number and check-in date. You’ll find your check-in instructions, building access details, Wi-Fi credentials, and house rules there. If you need help at any time, 24/7 guest support is available through the Virtual Front Desk.

  • Yes. Free on-site parking is available for hotel guests in the adjacent lot. Blue-marked spaces are reserved exclusively for hotel guests. Green-marked spaces are also available for hotel guests.

  • Absolutely. Families are welcome, and our rooms with kitchenettes and sleeper sofas are well suited for guests traveling with children. The Biergarten has a family-friendly outdoor patio with kids’ activities.

  • Housekeeping is available upon request. Please contact guest support through the Virtual Front Desk to arrange cleaning during your stay.

  • The registered guest must be 21 years of age or older. Proof of identity and age is required at check-in.

  • Yes. The Skowhegan has over 10,000 square feet of event space, including a grand ballroom, conference rooms, a boardroom with multimedia equipment, and The Biergarten restaurant with a riverside patio. Contact theskowhegan@hightidecapital.com for brochures, floorplans, and pricing.

  • Yes. The Spinning Mill includes a co-working lounge, library, and dedicated conference spaces with multimedia tools — ideal for remote work or business travel.

  • Please email bookings@theskowhegan.com with a description of the item, your name, and your checkout date. Our team will search for your belongings and follow up within 72 hours. If items need to be shipped, a handling fee of $60 applies.